sales coordinator , Delhi - 1325824
Job Description
• Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and fax) using the Best Practice guidelines.
• Work within agreed service levels, striving to exceed customer expectations wherever possible.
• Take ownership of queries and proactively follow through to resolution.
• Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Team Manager.
• Assist Team Manger and management with any special projects assigned and provide backup to team manager when necessary.
• Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary.
• Mentoring and developing new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operations.
• Maintain professional working relationship with internal and external customers, customer service management and colleagues.
• Supports decisions made by Management and conveys positively to team members.
• Perform quality assurance on work processed.
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Provide flexible support for team members and other teams and foster a positive and a motivating environment.
• Demonstrate a positive and flexible approach to changing business priorities.
• Report to management on progress of selected projects.
Requirements
• Bachelor’s degree Preferred.
• Customer Service, problem solving, integrity and trust.
• Written communications skills, Listening skills, perseverance, Time management.
• Approachability and Understanding others.
• Team Player and willingness to learn.
• Good working knowledge of Windows operating systems and Windows Office.
Company Description
Axis Recruitments is one of India’s emerging organisation which caters to manpower… requirements of various industries across India, in a most innovative, qualitative, time bound cost effective manner.
Axis Recruitments is founded to bridge the gab between the job seeker and the employer. We specialize in providing the best recruitment services to our clients starting for the junior level to senior level in management.
We follow a carefully structured recruitment process right from understanding the client’s requirement and all the way to follow ups with both clients and candidates post selection. We constantly build relationships with clients and candidates to ensure the right skills match every time.
We also strive to know the expectations of our candidates and Clients. We work to build an in depth understanding of our clients objectives to meet their needs effectively. Both Clients and Candidates can give us their feedback and share their experiences with us at our email id’s or through phone calls. Read full description
Additional Information
Last updated:
04/06/2015
Job type:
Full time
Position type:
Permanent
Vacancies:
5
Minimum experience:
One year
Education:
Compulsory Education
Category:
Jobs in Sales / Business Development
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