Security Support Specialist – Identity Management, Bangalore - 1362011

Key Responsibilities

Incident Management

· Agree with Customer resolution of incidents

· Process improvement

· Accept transfers /elevations

· Resolve Incidents

· Process performance management

Operations Management

· Proactive Monitoring- Capacity & Performance Track service metric data

· Handle Request for Change activity

· Handle preventive maintenance

Problem Management

· Analyze incident trends

· Verify/Control known errors and resolve problem cases

· Create and Maintain problem Management Documentation as required( Root causes and corrective actions)

· Investigate Change Management activities

· Identify, verify, and elevate “New” problems

· Completion of major Problem reviews

Change Management

· Assess impact, benefits and risk of Changes

· Management & Co-ordination of Change Implementation

· Create and maintain Change Mgt documentation as required

· Monitoring and Reporting on Change Implementation

· Closing and Reviewing the Change Requests

Other Activities

· Quality: Provide feedback/influence change in internal and/or vendor-provided products/service offerings.

· Project Management: Participate in customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.

· Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.

· Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.

· Identifies potential escalations and proactively alerts management.

· Provides solutions to prevent problems from occurring in area of responsibility including patch management.

· Reviews, implements and verifies changes/solutions of medium complexity and risk.

· Typically 6-7 years of relevant experience, out of which 4-5 years in IDM security technology.

· Should have good knowledge in IDM products like CA IDM/ SUN IDM/ Novell IDM

· Should have good technical writing skills

· Understanding of change management process.

· ITIL certification is required.

· Should have security related certification. Product certification in IDM domain will be an added advantage.

Education and Experience Required:

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field.

Typically 6-7 years of relevant experience

**Job:** **Services*

**Title:** *Security Support Specialist – Identity Management*

**Location:** *India-Karnataka-Bangalore*

**Requisition ID:** *1434080*

Hewlett-Packard Company (HP), incorporated on February 11, 1947, is a provider of… products, technologies, software, solutions and services to individual consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the Government, health and education sectors. Its operations are organized into seven segments: the Personal Systems Group (PSG), Services, the Imaging and Printing Group (IPG), Enterprise Servers, Storage and Networking (ESSN), HP Software, HP Financial Services (HPFS) and Corporate Investments. The Company’s offerings include personal computing and other access devices; multi-vendor customer services, including infrastructure technology and business process outsourcing, technology support and maintenance, application development and support services and consulting and integration services, and imaging and printing-related products and services. It also provides enterprise information technology infrastructure, including enterprise storage and server technology, networking products and solutions, information technology (IT) management software, information management solutions and security intelligence/risk management solutions.   Read full description

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