Customer Service Executive (Maharashtra)

Job Description

Should able to efficiently handle domestic shipments mainly E-commerce clients .
Good communication , writing & interpersonal skills.
Computer proficiency: MS office applications (Word , Excel , PowerPoint & outlook).
Has Intimate knowledge of customer needs and ability to provide solution.
Adhere to customer service policy and procedures to maximize the customer satisfaction in every customer transaction.
Manage delay customer complaints and ensure timely resolution.
Manage Global Case System / other modules and make sure all customer queries/request are logged in system and resolved within the required service level agreement.
Interact regularly with customers to understand and respond to their needs and get feedback on the service provided.
Monitor the changing needs of service, liaising with customer and frontline, to identify areas for improvement and make recommendation for service improvement and implementing those improvements.

Company Description

In a world full of people cut throat competition, increasing gaps between have’s and have… not’s, where does one have the thought of “Human Dignity”.

Ironically, though it is in the same world that every human endeavor can be traced back to being an effort to enhance Dignity for life.

The founders of Dignity Consultants realized the same dilemma inherent in today’s world and thus was created “Dignity Consultants”

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• It was founded on 29th September 2011​

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• In a few months of its operation, we are successfully catering to many leading Indian companies ​clients and have more than 300 vacancies at the moment.​

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The Consultancy is founded with the objective of promoting Dignity, Happiness, Productivity and Growth in corporate India​

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• The Team consists of an Organizational Psychologist, and professionals with extensive knowledge of various industry verticals​

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• The Team possess more than a 1000 man hours of consultancy experience and has successfully placed numerous

candidates across various levels including senior management​

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• We are poised for rapid growth in this year, we are also in the process of setting up offices in Delhi and some other parts of the country.​

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• Apart from manpower services, we also offer training services to clients according to the needs of the individual organization. We have a large network of skilled and experience trainers for the same  Read full description