Digital Consultant - Sales, Salem - 1328660

Job Description

Key Responsibilities:

Responsible for sales and managing customer relationships in the assigned territory
Takes a leading role in identifying and qualifying opportunities for selling Digital Product range
Cultivates relationship with existing customer to ensure retention as well as explore possibility of
additional business
Focuses on consultative selling – keeps updated on customer’s business and processes and
develops proper contact-network within accounts
Acts as point of contact for the client, attends to customer issues promptly and provides escalation
path to and from service delivery; Coordinates internally for effective service delivery to customers
Collects order and facilitates execution of order including internal clearance and proper fulfillment
Ensures collections are made as per agreement and overdues do not exceed the norms laid down by
the Company
Ensures proper coordination with telesales so that the leads provided by them are visited as per plan
Tracks customer activity in internal systems in order to maintain customer database, identifies
potential opportunities and therefore helps in sales forecasting
Responsible for maintaining information on existing and prospective accounts, intelligence on
competitor activity, and giving feedback to marketing on new developments in market
Support and drive customer events

Technical Skills & Behavioral Competencies:

Reasonable understanding of Digital concepts
Strong selling skills
Ability to use a variety of technology – MS office, Internet
Consultative Skills – identity, develop and articulate a value proposition
Strong interpersonal skills
Strong negotiation skills
Team player – Ability to collaborate with fulfillment / delivery team
Problem solving – Ability to understand, articulate, structure and solve client needs
Presentation and communication skills – Ability to deliver presentations and communicate with all
levels within and outside the organization