Network and Security, Bangalore - 1363381

Job Description:

Profile:

• Degree in Computer Science or equivalent along with certifications on CCNP and a minimum of 3-4years experience within infrastructure services support. Must be having WAN and TCP/IP, IPX/SPX, Ethernet experience.

• Minimum of 2 years’ experience in L3 network Support. Proven ability in learning and upgrading new technologies/technical skills.

• Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills

• Good understanding (Of L3 Level) of Switching & routing protocols, and products like : Nexus Switches, Checkpoint firewalls, F5 LoadBalacers, Bluecoat Proxies and Riverbed WAN Optimizers.

• ITIL V3 Foundation Certification is desired

Responsibilities:

1. Customer

• Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues

• Provides timely updates to customers/team members

• Understands the criticality of cases and meets initial response time as defined in SLA

• Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action.

• Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made

2. Operational Excellence

• ITSM Process Compliance & Keeping all relevant documents up-to-date.

• Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team.

• Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution.

• Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis.

• Responsible for keeping the project SharePoint portal/file share up-to-date.

• Documents the problem/resolution to allow for future reference in Knowledge Database

• Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation.

• Participate in regular delivery audits

• Document and maintain the standard operation procedures for the project.

3. Finance

• Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager

• Achieve in technical competency through continues improvement and automation for reduction in man efforts.

4. People

• Co-operates and works well with others in the pursuit of team/project goals and effective inter personal behavior.

• Responsible for maintaining high employee satisfaction and employee morale

Education and Experience Required:

BE/B-Tech/MCA but not diploma holders

5-8 Yrs of experience

**Job:** **Services*

**Title:** *Network and Security*

**Location:** *India-Karnataka-Bangalore*

**Requisition ID:** *1428286*

Hewlett-Packard Company (HP), incorporated on February 11, 1947, is a provider of… products, technologies, software, solutions and services to individual consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the Government, health and education sectors. Its operations are organized into seven segments: the Personal Systems Group (PSG), Services, the Imaging and Printing Group (IPG), Enterprise Servers, Storage and Networking (ESSN), HP Software, HP Financial Services (HPFS) and Corporate Investments. The Company’s offerings include personal computing and other access devices; multi-vendor customer services, including infrastructure technology and business process outsourcing, technology support and maintenance, application development and support services and consulting and integration services, and imaging and printing-related products and services. It also provides enterprise information technology infrastructure, including enterprise storage and server technology, networking products and solutions, information technology (IT) management software, information management solutions and security intelligence/risk management solutions.   Read full description

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