Quality Analyst, Indore - 1344402

Job Description

– To manage end to end quality.
– Barging the agent calls and sharing the feedback.
– KPI management as per the targets allotted for the quality analysis.
– Collectively working with the team towards improving the quality of the process.
KRA: Quality assurance & feedback (Must have GOOD communication skills and good knowledge about operation terminologies)

Company Description

Teleperformance, the worldwide leading provider of outstanding customer experience at… every single opportunity, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection operations. In 2010, the Teleperformance Group achieved €2.058 billion revenues (US$2.738 billion – average exchange rate at December 31, 2010: €1 = US$1.35).

The Group operates about 83,000 computerized workstations, with more than 128,000 employees across 263 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.   Read full description