Telecom Trainer- Agena Infotech Pvt Ltd, Noida - 1346255

1. Planning, designing, commissioning and monitoring of complex telecommunication equipment and facilities and associated broadcasting equipment such as complex electronic switching systems, copper telephone facilities, video conferencing links and fiber optics

2. Working closely with clients, discussing solutions like Computer Telephony Integration (CTI) to help them manage, monitor and track calls..Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.

3. Determines system utilization requirements by researching and testing systems.

4.Designs computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy.

5. Maintains safe and healthy training environment by following organization standards and legal regulations.

6. Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.

7. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

8. Maintains quality service by establishing and enforcing organization standards.

9. Evaluates training by evaluating effectiveness of training to specific job applications.

10. Maintains technical knowledge by attending educational workshops; reviewing publications.

11. Contributes to team effort by accomplishing related results as needed.