Manager – Technical Support( Voice Sales Process) (Chandigarh)

Job Description

Qualification

College Degree – focus on IT/Technology/Operations

Competencies

Good people management skills (team orientation, interpersonal relations, customer oriented)

Knowledge about CRM and Payment gateway is essential

Result and goal oriented

Highly proactive, takes initiative.

Meticulous/process driven

Proven ability to effectively handle multi-task levels of management responsibility with minimal direction from superiors while managing all personnel, providing team leadership, training, coaching, mentoring, and development.

Keen instincts to quickly effect change and improve; with expertise in visualizing, designing and executing business processes.

Should be self-starters who are flexible and work well with everyone from entry-level employees to upper management.

Goal-oriented self-starter with consistent record of success.

Adept at gathering client requirements and domain expertise with experience in data collection and documentation.

Strong communication skills and problem solving ability to set up and manage entire process cycle with proven results.

No of Positions

5

Experience

4+ Years

Job Description

We are looking to hire a strong analytical person who can understand Client Requirement. This person is expected to have very good sales and technical knowledge or skill to fix issues. Looking for someone with strong communication skill, both verbal and written.

Key Roles & Responsibilities

Primary responsibility to manage Salas and Technical support team

Make sure that the sales target and SLA’s for technical support are met

Set processes to improve sales and technical support team’s productivity

Manage CRM and payment gateway.

Monitor the open issues and follow up with the Technical manager for ETA’s

Participate in calls with customer if required.

Assign and manage task to technical support team

Interview and hire resources for the sales and technical support team

Good written and oral communication skills

Should be open to working in US shifts.

Should have managed a sales and technical support team of minimum 4 members in the past

Overall experience should be above 4 years and a minimum of 1 years as a Lead/Manager of a technical support team

Company Description

Our company deals with high standards in all the segments on latest technologies of adobe ,… asp .net, php and maya animation .we have a remarkable access over business all over the world and have a growing client base of over 100s of happy customers . our crew members of professional web designers and the developers are the masters in providing complete e-commerce solutions including web design(PHP,MySQL. Ajax,XML,ASP.NET,C#) , graphic design , web hosting(Linux,cPanel) and social media marketing. we do have a solid background and a solid experience which allows us to offer unique web design services, W3C standards complaint (x)HTML/CSS coding ,development of bespoke database applications, online marketing campaigns and search engine optimization. we are best in our class. we put into practice are essence of business and never oversell and we are very sure that you will never turn back towards any feature that does not suit your website. we are also connected to our local roots , we provide web designing services for the local markets including corporate, private businesses, schools. NGO’s etc in United started, Canada, west Europe ,England ,Switzerland and eastern Europe as well.We have class in our creativity and we always care about your ideas and suggestions which you have in mind . we try our level best and make your website
doing wonders for sure .we are always up for the professional solution . we can either use an existing module that suits you the best or we will
stand up to develop a new module just for you.   Read full description