Team Lead- Startup (Delhi-NCR)

Job Description

Looking for a Leader who would be effectively communicating the purpose of their company to both employees and customers and responsible for driving sales targets

Role accountabilities and tasks:

• Preparing daily workloads for team members& coordinating the allocation of work.


• Handling escalated calls, complaints, questions, and queries as required.


• Monitoring & reporting on standards & performance targets.


• Arranging & chairing weekly team meetings, focusing on targets & achievements.


• Praising team members, creating positive working environment and providing prompt, accurate information on individual performance.


• Managing daily floor operations, making daily reports and monitoring compliance and process consistency.


• Conducting appraisals & feedback sessions with team members at regular intervals. 

Competencies required (in order of importance)

·        At least 1 year experience in leading a process of selling (Voice Process)

Qualifications: Any Grad or PG

Experience and skills: 3– 5 Years 

Requirements

This position is for a eCommerce Startup in their call center based in Gurgaon

Company Description

The sheer scale of our capabilities and client engagements and the way we collaborate, operate… and deliver value provides an unparalleled opportunity to grow and advance. Choose Workila, and make delivering innovative work part of your extraordinary career.  Read full description