E-commerce giant hiring TEAM LEADER (Slry best in industry), Gurgaon - 1238775

Job Description

Must posses Customer Service Attitude 
*Mentor and develop the team 
*Responsible for Teams performance on operational Metrics 
*Effectively manage shift operations 
*Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc) 
*Handling Escalation calls of Customers 
*Track Customer Satisfaction & ensure closure of complaints 
*Strong Rapport building skills with Team & stakeholders, manage attrition in the team 
*Evolve more effective work process for improving customer interactions 
*Constantly monitor & review performance metrics for achievement of objective 
*To effectively manage Contact Centre operations for constant performance achievements 
*Identify relevant training needs of agents & ensure effective implementation. 
*Interface with IT/HR/ Training/Quality in order to improve the teams Performance.

Requirements

Experience of teamLeader on papers

Team management skills.
Ability to set targets and coach/motivate sales staff towards achieving them.
Experience with managing tele-sales staff.

having min 1 year exp as a Team Leader in BPO, preferably in Sales Process

Salary:- 4 Lacs to 5.5 Lacs

Location Gurgaon

Shift:- Fixed Day Shift

Apply today  TEAM NxTJOB today for telephonic interview

Company Description

Providing jobs without any registration charges.
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