Call Center Executive(Dispatch) - Hyderabad (Andhra Pradesh)

Pranav Hr consultant – Date posted: 25 Sep 2015
Educating the customers to use company’s service following a prepared sales pitch to give information and value proposition of our service.

Day shift support to assign logistic vehicles to desired clients given their request.

Database entry and management

Determine requirements by working with customers

Resolves customer query / Complaints / problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.

Acting as a direct contact between the company and its existing and potential markets

Updates job knowledge by participating in educational opportunities.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments….

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