Customer Service Representatives- Premium Process (Andhra Pradesh)
Job Description
a. Qualification – Graduate .
b. Experience – Min. 6 months experience in Inbound Customer Service/Tele Sales etc.
ii.
Essential Requirements
i. Excellent communication in English, Hindi and 1 Regional Language
ii. Typing Speed >25
Skillset & Competency
i. Understanding of Customer Service /Pain area basis call played
ii. Scenarios on Customer Orientation, Attitude, Behavior & Integrity
iii. Selling Skills
Company Description
TATA Business Support Services Ltd is a wholly owned subsidiary of Tata Sons and part of the 142… year old Tata Group. Headquartered in Hyderabad and having world-class Global delivery centers located in North America & India, TBSS is among the Largest Third party Outsourced Customer Service Providers in India. We cater to multiple industry verticals (domestic as well as international customers) and provide multi channel service delivery including voice support and interactions through E-mail, Chat and Collaborative Web sessions. With state-of-the-art facilities across 18 global delivery centers that accommodate nearly 10000 seats, TBSS is among the rapidly growing contact centers globally. We have the capability to efficiently transition and manage global customer care and voice processes to integrate into a single global delivery model. Our ‘End to End’ solutions reinforce our commitment to work with our clients in developing winning strategies through “right-shoring” and thus providing a high ROI. Read full description
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