Technical Support Executive (Tamil Nadu)

Job Description

As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.

Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems over the phone.

Some tasks you may be involved in include:

• Working with customers/employees to identify computer problems and advising on the solution

• Logging and keeping records of customer/employee queries

• Analysing call logs so you can spot common trends and underlying problems

• Updating self-help documents so customers/employees can try to fix problems themselves

Company Description

Company Type : Corporate House
Industry Type : CRM / IT Enabled Services/BPO

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We are a pvt ltd concern ,we are running successfully past one year on ITES/BPO-Voice,Data entry,E-publishing,XML/HTML.   Read full description