Walkins for Technical Support / US Operations / Spot Offers, Hyderabad - 1311131

Job Description

Support Type: International Voice Process (Technical Support).
Candidate Checklist:
*Candidates are requested to bring2 copies of resume
*A valid photo identity card
*Copies of all educational and prior experience documents.

Salary Range: Best in the industry
Transportation : Free Home Pick up and Drop
Timings :Rotational shift
Location: Hyderabad
Interview Rounds :
1. HR round
2. Process Round
3. Operations round
4. Voice and accent round
5. Final round

Job Requirements
Skills
Excellent verbal and written communication skills
Customer Service Skills
For Technical Support –
Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications
For Technical process Basic understanding on: Computer Operating Skills File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.
Operating System Knowledge of hardware RAM, HDD, devices. Knowledge of OS Mac or Windows. Control Panel and basic hardware troubleshooting.
Internet Concepts Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.
Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
Education
Graduate/ Under Graduate/ Diploma
Command of English a MUST
Location : Hyderabad

Company Description

The largest financial group of its kind in the country.Established in 1887,the group is… today, a well diversified, value based corporate house with an unblemished track record spanning several decades. The Group has interests in 16 diverse businesses including Banking & Financing, Leasing & Hire Purchase, Money Transfer, Foreign Exchange, Insurance, Information Technology, Hotel & Hospitality, Education & Health care, Media, Power Generation, to name a few.   Read full description