Customer Care Assistant (Karnataka)

Job Description

Main Job Tasks Provides general information on services offered by the hospital. Directs guests, patients, relatives and vendors to the appropriate departments or staff. Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water. Is responsible for the console Handles all external & internal incoming calls across the hospital. Telephonic appointments for consultants are taken. Takes messages for staff & consultants. Is responsible for outpatients ; Registers patients / customers, Screen patients and assign to the appropriate consultants Accompanies/directs patients to various departments/nursing stations. Moves charge sheets to various departments. Ensures that bills are paid and medicines are collected. Is responsible for Inpatients ; Admissions from OPD & ER / Emergency Admissions. Getting the consent form signed by the inpatient relatives. Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, caf, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc.

Requirements

Experience: 1-3 years
Qualification:

Graduate in any discipline

Company Description

Columbia Asia in India has one goal: provide excellent, affordable care in a modern and… clean facility centered on patients’ needs. We are looking for people who share that goal and want to join our team.   Read full description