Technical Support (Karnataka)

Job Description

Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
. Take calls from Global customers and initiate the right response to them, positively and professionally
. Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
Manage end to end all calls logged, providing regular updates to customers on call status
. Complete follow-on actions as appropriate
. Work to achieve individual and team goals
. Protect confidential and sensitive information and materials
. Observe strict compliance to licensing, copyright and trademark legislation
. Adherence to policy and procedures (compliance)
. Ability to multi-task and prioritize
. Ability to manage commitments to customer, manager etc
. Ability to diagnose problems and take corrective action
. Ability to escalate as appropriate

Company Description

Crown Solution India Pvt. Ltd. is a global resource management services company with a… focus on IT and ITES sectors. Over the years, Crown has evolved into a leading provider of quality Resource Management and outsourced services in India fully geared up to provide service to the Indian tier 1 companies and global majors.

The buoyancy and rapid growth being experienced by the Global IT industry has ushered in an era of opportunities for enterprises and individuals alike. Employees in the IT sector today can look forward to a plethora of opportunities in diverse IT domains, while employers can take advantage of the availability of a large pool of trained and highly educated professionals to achieve quality and cost advantages.   Read full description