Desktop Support (Karnataka)

Job Description

Manage incident, and change control management tickets for System administration
Maintain Desktop/Laptop patch compliance at target level
Maintenance and troubleshoot OS, Office automation application and various softwares and mobile devices
Deploy images using enterprise tool
Prepare / update Knowledge Management tool on periodic basis
Perform trend analysis of incidents, share report on regular interval
Resolve technical issues and maintain high customer satisfaction
Participate in knowledge sharing workshops
Installation & Troubleshooting of various applications.

Candidate Description
MCITP on Windows
End User Computing Devices & Information Security Management
Experience on IMAC & Mobile devices
Knowledge of ITIL process, ITIL certification will be an added advantage.
Knowledge of Digital Signage Systems will be an added advantage
Knowledge of AV / VC devices like Polycom / Tandberg will be an added advantage
Behavioural attributes
Exceptional customer service skills
Strong verbal and written communication skills, both technical and non-technical
Ability to work effectively in a team environment in a cooperative spirit
Ability to learn and adapt to new technologies
Ability to collaborate with multiple teams and stakeholders
Ability to work in fast paced, highly demanding environment
Qualifications

Bachelors in IT or relevant degree
3 – 5 years of experience

Company Description

Superior Talent India-a Superior Group company (http://superiorgroup.com/), is an… award winning human resource services firm that delivers a full suite of comprehensive HR and Recruitment Process Outsourcing services to leading companies in India. Superior Talent India envisions a transformation of the current tactical, reactive approach to talent acquisition, to a strategic, proactive approach that aims to build a talent community.   Read full description