Delhi- based hyper local kitchen and personal care products online grocery store Customer manager (Delhi-NCR)

Job Description

Delhi- based hyper local kitchen and personal care products online grocery store. Right from everyday staples like pulses, cereals, and flour, to health food, to desserts, the company offers a wide range of household grocery items that acts like a perfect one-stop shop destination. The company intends to make online shopping experience seamless and fast and believes in continuing to expand its catalogue of household products, providing new options to customers every day.

Job Description

1. Interact with customers by phone, Whatsapp, e-mail or online chat concerning various service related issues as well as provide them with information to address inquiries regarding the products and offers on the web portal.

2. Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.

3. Follow up to ensure that appropriate actions were taken on customers’ requests; refer unresolved customer grievances or special requests to designated departments for further investigation.

4. Tracking and reporting of relevant customer care performance metrics; this includes keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

5. Capturing and applying customer feedback.

Timing Details: 2 Shifts (8:00 Am to 5:00 Pm) & (11:00 Am to 8:00 Pm).

Requirements

Skills
Must have Communication& listening Skill

Optional

Qualifications
gradute

Company Description

Daffodils HR management is a job consulting Agency registered office in Calicut. We do… recruitment through out India for all the segment like IT, NonIT, banking , insurance etc   Read full description