Solutions Architect, Hyderabad - 1351930
Job Description
Preferred Skills
Expertise on IT service management and the ITIL business process
Working knowledge of web applications, networks, protocols and email (SMTP, POP3)
Should have done atleast One full cycle of Service Now Implementation.
Expertise in Project Management processes and tools.
– Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
– Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities etc
– Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
– Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
– Managing and communicating ITSM process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer’s expectations
Company Description
Carte Blanche means Unrestricted power to act at one’s own discretion… freedom to do… as one wishes… Complete freedom to act… Having free rein to choose whatever course of action you want
It all started with this thought that how a close to three decades old professional experience of working with Fortune 500 MNCs can be converted into an exciting and entrepreneurial experience. This is how “Carte Blanche” was founded with a desire to gather best professional experience to deliver significant advantages and value to our clients and partners through innovative services and flexible solutions. Read full description
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