Client Support Associate, Delhi - 1327640

Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and fax) using the Best Practice guidelines.
Work within agreed service levels, striving to exceed customer expectations wherever possible.
Take ownership of queries and proactively follow through to resolution.
Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Team Manager.
Assist Team Manger and management with any special projects assigned and provide backup to team manager when necessary.
Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary.
Mentoring and developing new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operations.
Maintain professional working relationship with internal and external customers, customer service management and colleagues.
Supports decisions made by Management and conveys positively to team members.
Perform quality assurance on work processed.
Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
Provide flexible support for team members and other teams and foster a positive and a motivating environment.
Demonstrate a positive and flexible approach to changing business priorities.
Report to management on progress of selected projects.
Bachelor’s degree Preferred.
Written communications skills, Listening skills, perseverance, Time management.
Approachability and Understanding others.
Team Player and willingness to learn.
Good working knowledge of Windows operating systems and Windows Office.