Relationship Manager, Delhi - 1325488

Job Description

The Relationship Manager’s role is pivotal to the growth and management of B2BE’s existing customer base, as well as in networking and the acquisition of new customers and revenue.

The main purpose of the role is to manage and develop existing relationships, to ensure continuity of service and enhance interactions between the customer and the Service Delivery teams, whilst using these relationships to develop new business; but will also include winning new business in order to meet sales targets. This position will either be based in Delhi or Mumbai.

Responsibilities:

• Account Management; develop and manage relationships with customers to ensure satisfaction metrics and sales growth targets can be achieved;
• Sales; develop, implement and manage sales strategies for new business acquisition;
• Project Management; manage relationships between customers and internal Service Delivery teams to ensure all customer projects meet with or exceed customer expectations (time and quality) and are delivered within budget. Ensuring that any out of scope requirements within the project delivery cycle are identified and managed accordingly; and
• Support; provide excellent customer service support to existing and new customers.

Requirements

• At least 3 years proven track record in a sales orientated role and successfully meeting and exceeding targets; and
• Excellent oral and written communication skills in English and Indian.
• Strong Relationship Management background;
• Experience in and understanding of IT and related industries; particularly the internet and communication sectors;
• An understanding of ERPs and financial transaction flows;
• Excellent interpersonal, customer facing, negotiation and networking skills;
• Passionate and highly motivated;
• Ability to strategically develop sales plans to meet company growth expectations;
• Planning and Account Management skills;
• Project Management skills;
• Presentation skills and experience is essential;
• Problem solving and resolution capabilities;
• Understanding of business processes; and
• Good computer skills.

We highly encourage applicants to apply to our website.

Company Description

B2BE, was established in 1998, transmitting trade partners’ electronic documents over the… Internet. B2BE now handle millions of document transactions every month and have developed many complimentary products including: BPO, SaaS supply chain collaboration tools, Web Portals and automated Three Way Matching.

B2BE develop and manage their own solutions rather than reselling third parties solutions.

Offices

The B2BE Group of Companies has offices in Australia, China, Hong Kong, India, Malaysia, Netherlands, New Zealand, Philippines Singapore, Switzerland, UK, US and Vietnam. Globally, B2BE employs more than 180 people.

Driven by a wealth of knowledge, inspired by innovation and driven by a passion for what we do the team at B2BE are able to help your organisation deliver a range of initiatives geared toward supply chain efficiency to help reduce complexity, overhead and improve process flow. From review through to delivery we listen to you to understand where you may have issues and opportunities then develop solutions to meet and exceed your requirements and then we will work with you as a partner to ensure your goals and objectives are continually met. This is our passion; we want our passion to be your innovation!

So what makes us really different?

Passion:
Passion is a key component in our people. They believe in our company and believe in what we offer. This is important to you as a client as passion can be infectious and this ensures the success of any project or requirement you may have. Ask any one of our existing clients what we bring to the table and apart from experience passion is a key attribute we will deliver as part of the solution.

Solutions:
We are able to offer a full range of solutions to enable full supply chain management and document outsourcing from the relatively simple to the highly complex. Our solutions are highly flexible and can be tailored to meet your specific requirements. We don’t deliver off the shelf solutions that will sit in a box on a shelf never to be used or implemented! We have the passion and conviction to make the solution work for you and provide you with a return on investment.

Service:
For B2BE service is an intrinsic part of our solutions to ensure that throughout the service delivery cycle and well into the future you are able to work with our people to ensure we are continually meeting your ongoing goals and objectives. We like to consider our service offering to be that of a partner, some one you can call who will listen and then will act with both you and your company’s best interests at heart.  Read full description