Customer Operations Engineer, Chennai - 1372848

Job Description

Customer Operations Engineer| Chennai, Tamilnadu

Responsibilities:
• Ensure that critical customer issues are addressed quickly and effectively
• Triage, diagnose and potentially escalate customer inquiries during their engineering and operations efforts
• Investigate product related issues both for individual customers and for common trends that may arise
• Study and understand critical system components and large cluster operations
• Differentiate between issues that arise in operations, user code, third party libraries or product
• Manage the day to day interactions with our customers
• Identify requirements for additional focused services engagements
• Coordinate enhancement and feature requests with product management and Cloudera engineering
• Facilitate upgrades, patches and maintenance to customer systems
Qualifications:
• 4+ years of UNIX environment experience (Red Hat Linux) including shell scripting
• 2+ year’s software development experience in C++ or Java and Python
• Network monitoring and application instrumentation experience• System performance debugging and kernel forensics experience
• Strong troubleshooting and performance tuning skills (TCP/IP, DNS, File system, Load balancing, etc)
• Knowledge of file system, kernel and database internals – latency, throughput, reliability, availability, consistency, security, etc.
• Strong knowledge of RDBMS concepts and SQL
• Provisioning and operating a large-scale compute/storage systems
• Excellent communication skills
Pluses:
• 1+ year’s deployment experience with a highly-scalable, distributed, multi-node environment 0+ s)
• Familiarity with the issues surrounding cross data center replication
• Understanding of Grid computing, Map-Reduce, advanced server clustering and distributed programming
• Systems monitoring and management for grid computing
• Familiarity with virtual machine technologies

Requirements

Linux; Unix; RDBMS; SQL; MySQL

Company Description

About Us:

Poise began as a recruitment/placement firm and today, our… multifaceted Workforce Solutions business continues to evolve and thrive connecting top talent with growing companies. We work exclusively within Big Data, Cloud Computing, UX/Digital/Graphic Design and Web/Mobile Development. Our services are designed for growing companies seeking quality service and a true partnership. We strike the right balance between corporate clients and our consultants as all parties must be respected for a successful engagement.

Our Workforce Solutions include:

Career Coaching
Comp Analysis
Full Time IT Recruitment Services
Temporary and Contract-to-Hire Staffing
HR and Full Government Compliance
Employer of Record
Poise Gymnasium for Continuous Learning
The best recruiting firms consistently attract and interact with talented people. Based on valuable feedback from these individuals, Poise realized its potential to expand beyond recruiting and step into professional services. Our IT Solutions business includes Big Data Analytics and Front End development services – mobile and web. Our Online, Social and Integrated Marketing service includes SEO, Landing Page Optimization, Social/Media Marketing and Front-end Design.
Poise gives back via charities and community involvement.   Read full description