V&A Trainer, kanpur - 1369988

Job Description

• Training team members and new joiners about the process. Monitoring quality and productivity.
• Prepare and plan the training calendar
• Scheduling and conducting refreshers for tenured agents
• Imparting soft skills, V&A, communication skills training to the CSE’s and the Service executives
• Conducting Behavioral Training programs.
• Preparation and updating the process module as per the process requirement. • Ensure the timely updates and meeting quality thresholds and productivity metrics
• Training efficacy mapping every month on the basis of productivity, CSAT, Repeat & Quality scores of the associates

Company Description

R.R. Infosolutions is one of the biggest BPO based in Kanpur, dialing and serving… International Clients, keeping in mind their values, ethics, benefits and quality.

With a team size of more than 1250 professional and ensuring 24/7 quality deliverable to International market, we help to provide seam less quality services to the identified clients across the globe.

S/he would be the first point of contact and voice of the organization for the International citizens, and has to generate prospects / productive lead which would be forwarded to the next level to get closed.
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